Privacy Policy

• Business information you provide during onboarding (business name, phone number, hours, services, pricing, FAQs, calendar access).
• Call data: incoming call audio, transcripts, caller name/number (if provided), appointment details, and messages.
• Account and payment information (processed securely via Stripe or PayPal — we do not store full card numbers).
• Usage data: call logs, booking stats, and interaction metrics.

• To deliver and improve the Service (answering calls, booking appointments, sending text confirmations, and building and maintaining websites).
• To provide customer support and billing.
• To generate anonymized usage statistics.
• To comply with legal obligations.

We do not sell your data. We only share information with:

• Trusted service providers (e.g., Synthflow/Vapi for voice AI, Twilio for SMS, Google for calendar) under strict confidentiality agreements.
• As required by law or to protect rights and safety.
• In anonymized/aggregated form for internal business purposes.

• All data is encrypted in transit and at rest.
• Call recordings are stored securely for up to 90 days and then automatically deleted unless you request retention.
• We use industry-standard security measures.

You may request access to, correction of, or deletion of your data by contacting us at support@nexlobby.com. We will respond within 30 days.

Our Service is not directed to individuals under 18. We do not knowingly collect data from children.

We may update this Privacy Policy. Material changes will be notified via email or a prominent notice on our website.